facebook-pixel
FREE DELIVERY OVER $199*
Build Your Box
Our Cow

Terms and Conditions

This is our website, www.ourcow.com.au, and we are Our Cow ABN 70 634 889 517. You might also find us through social media channels.

By accessing our site or visiting our social media accounts you agree to these terms of use. You will also be consenting to our Privacy Policy which is available here.

Please read these terms carefully and if you don’t agree with these terms, cease use of our site immediately.

These terms can be varied at our total discretion at any point in time, by publishing a new set of terms on this, our website. You should check our site regularly to ensure you’re up to speed on our current terms.

The content on this site will also be changed at any time without notice. Whilst we will do our best, we do not guarantee that our site will be kept up-to-date and deny all liability in relation to any inaccuracies as to the content on this site.

By visiting our site you are being granted a license to access this site only in accordance with these terms. This license is non-exclusive, royalty free, revocable at any time, worldwide, non-transferable and non-assignable. Any use of the content outside of this license is totally prohibited unless you have our consent in writing, addressed to you personally.

Forbidden acts

Whilst using our website or the information received from it, you must not in any way shape or form do anything that is unlawful, illegal, or otherwise prohibited by law, or anything which we consider improper, or that might bring us into disrepute, including but not limited to;

tampering with or modifying our Site, knowingly transmitting viruses or other disabling features, or damaging or interfering with our site, including using trojan, worms, other viruses or piracy or programming routines that may damage or interfere with our site;
Interfering with any user on our site;
Any attempt to directly access the server for our site;
Assisting any third party to do any element of the above.

You are also forbidden from using our site, particularly the content thereof, in any way that competes with our business including the use of our content for price matching or comparison websites, whether by manual means or digitally assisted, including the use of web scraping or web crawling software.

Similarly, the Content of this site is protected as our Intellectual Property. Any content herein is owned by us and your use of the content does not grant you any rights or interest in same. You must not;

copy or use, in whole or in part, any Content;
reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any Content to any third party; or
breach any intellectual property rights connected with our Site or the Content, including (without limitation) altering or modifying any of the Content, causing any of the Content to be framed or embedded in another website or platform, or creating derivative works from the Content.

Other Terms

Our site may contain links to external websites. We do not endorse, approve or control these external sites and are not responsible for the content on those sites.

We may without notice and at any point in time, cease operating this website partially or completely. We may also block, ban or exclude any user from our site in our absolute discretion. We are not responsible for any liability you may allege arising from or in connection with any such cessation of this site.

We make no representations or warranties about our site or the content of same, including as to the completeness, accuracy, or suitability of content. We do not warrant that access to our site will be uninterrupted, error-free or free from viruses; or the security of our site.

You access, read, use and act on our site and its content at your own risk.

Without purporting to act outside of any relevant law we are not responsible for any liability, loss, expense or damage, arising in any manner at any time, suffered by you, a related entity or agent, or a third party, from the use of our site or the content within it. This exclusion of liability covers all issues arising out of the site or its content including but not limited to;

  • interruption or outage on the site;
  • any loss or corruption of site data;
  • or that the information and content of the site is incorrect or inaccurate.

By accessing the site you agree to indemnify and hold us harmless against any liability at all, which could be argued to arise from the use of our site. This obligations of this indemnity are continuing and are independent of any other obligation in these Terms of use. A right under this indemnity may be enforced without us suffering any loss or harm.

These terms of use remain in effect until terminated by us. We may terminate at any time and without notice to you. Where termination occurs, the restrictions, limitations to liability and indemnities shall survive.

Should a part of these terms be found to be void, invalid, illegal or otherwise of null-effect, that provision may be read down in order to allow a meaning to be derived and the part enforced. If reading down a provision is not possible, that part can be struck-though and removed from these terms.

In the unlikely event of a dispute arising from the use of this site or these Terms, you should write to us, giving us the details of the dispute and proposing a resolution. If we are seeking to raise a dispute, we will do the same to you. Within 14 days of this notice of a dispute, both parties should meet (whether by phone, video conference or in person) to make a genuine attempt to resolve the dispute or agree on a path to resolving the dispute. If the dispute is not resolved within 28 days of the notice of dispute, either party may refer the dispute for litigation.

Your use of our site, the content and these terms is governed by the law of New South Wales and without reservation submit to the exclusive jurisdiction of the courts of that state, waiving the right to object to proceedings being brought in these courts.

Although our site may be accessed from anywhere in the world, we make no representations that our site complies with the laws of anywhere outside of Australia. Where you access our site from outside Australia, you do so at your own risk and are entirely responsible for ensuring your compliance with the laws of your local jurisdiction.

Terms of Sale

When ordering from our site, you agree to these terms of sale regarding our products.

You can order Products from us in two ways;

  1. as ordinary, individual orders currently called ‘Bulk beef boxes’ ; or
  2. by subscribing to one of our ‘Monthly Meat Club’ order plans.

Orders

(a) Plans

We provide recurring order plans where we offer a variety of subscription plans of different sizes and compositions for the recurring delivery of our Products and may offer add-ons or one-time Products for sale.

When you purchase a subscription, you acknowledge and agree:

  • Our Cow (via our third-party payment processor) is authorised to charge you the price of your chosen subscription for as long as your subscription continues; and
  • Your subscription runs continuously until you cancel it, or we suspend or terminate the subscription.
  • You can cancel your subscription at any time. However once your order is in a picked, packed or dispatch status this can no longer be cancelled, as we have already paid our farmers for the stock. 
  • As we raise, slaughter and butcher the livestock needed it is essential we keep this 14 day notice period to ensure the resources are not wasted.
  • If a cancellation order is received less than 14 days before your order is due to be processed, then your cancellation will take effect after such order is processed.
  • Changes can be made to an order as long as it's in a paid status. Price differences are added as credit or amount owing is charged by card over the phone. 

(b) Individual orders

Our Product offerings and available order plans are described on our website as applicable, at the time of purchase, and are subject to change at any time prior to purchase.

Individual orders will be processed immediately. If you wish to cancel an order of a Bulk Beef box, please call us immediately and if we have not processed or prepared order we may cancel your order but this is at our total discretion.

Payment and Billing Information

By providing a credit card or other payment method that we accept, you represent and warrant that you are authorised to use the designated payment method and that you authorise us (or our third party payment provider) to charge your payment method for all charges you incur for the purchase of any Subscriptions or other Products (each such purchase, an “Order”). You are responsible for, and agree to pay, all such charges. If we or our third party payment processor cannot obtain authorisation for charges to your payment method or if any amounts you authorise us to charge to your payment method are reversed or charged back for any reason, we may, at our option, in addition to any other remedies: cancel or suspend any undelivered portion of your Orders, make second and/or subsequent attempts to charge your payment method, and/or use any other lawful means to collect payment on any outstanding amounts due to us. You will remain responsible to pay all applicable charges for all Orders. You agree to provide and keep current a valid payment method. However, your failure to do so shall not constitute cancellation of any Order. In the event you want to change or update payment information associated with your Our Cow account, you can do so at any time by logging into your account and editing your payment information.

Service Fee

Effective 24/04/2024

A service fee will be applied to all transactions at the checkout. This fee, amounting to 1.25% of the total sale, is designed to offset the costs associated with order processing and management.

By proceeding with a purchase, you agree to the inclusion of this service fee in your total payment. The fee will be clearly indicated at the checkout before finalizing your transaction.

We reserve the right to adjust the service fee percentage at our discretion.

Pricing and Availability

We reserve the right to change our Monthly Meat Club boxes, Bulk Beef boxes and any other Product we might offer, and to adjust prices as we may determine in our absolute discretion, at any time and without specific notice to you.

But, if we change the content, amounts, or other charges associated with your then-current Monthly Meat Club subscription we will provide advance notice of those changes via one of the communication methods you have provided to us. Notice of these changes will be given 21 days prior to the date an order is due to be processed in order to give you an opportunity to cancel your order. If no reply is received from you, we will send a second reminder at 14 days prior to the date an order is due to be processed to confirm your order will be sent out as amended per the notice given.

Deliveries

Our Products are transported direct from the butcher’s facility in a refrigerated truck to the delivery address. If you are home to take delivery that is ideal, otherwise left on the customers door step or other safe delivery space you give us in the delivery instructions. Our delivery driver will send you a text to your nominated mobile number before the delivery as well as after delivery is complete.

Once that product is delivered it is at your risk. You should consider the all risks including from the Sun, Weather, thievery and wildlife. We rely on you to plan to deal with the impacts of seasons, high-temperature weather, storms or other issues local to your area and cannot be responsible for the impact of these. Whilst our delivery boxes are ‘Chilltainers’ – designed to stay chilled, you should always strive to reduce the amount of time a delivery is exposed to high temperatures or the elements.

If you are not available to accept the delivery, you are responsible for the security of the nominated safe delivery location and we cannot accept any damage or loss that occurs as a result of our delivery to that location.

You are responsible for inspecting all Products you receive from us for any damage or other issues upon delivery. Also, you are solely responsible for determining the freshness of the Products you receive. You should always inspect your delivery to confirm that the ingredients arrive in a cool, refrigerated condition. Our Cow reserves the right to refund or credit a product if it has more than 3 days fresh shelf life on the product.

We recommend that you use a thermometer to ensure that the temperature within the container in which any meat is located is 5°C or below. In the unlikely event that such temperature is above 5°C, or you have any other reason to believe that any other Product in your delivery is not suitable for consumption, contact us at admin@ourcow.com.au (attaching photos of the item(s)) and discard the item(s). To maintain the quality and integrity of the Products, we recommend that you immediately refrigerate all perishable Products upon delivery.

After delivery, the condition and consumption of the Products are totally at your risk, and you are solely responsible for the proper and safe washing, handling, preparation, storage, cooking, use and consumption of the Products following delivery.

We recommend that you follow the NSW Government Food Authority instructions on safe food handling. Failure to follow safe food handling practices and temperature recommendations may increase the risk of foodborne illness. In addition, pregnant women, young children, the elderly and individuals with compromised immune systems should closely follow NSW Government Food Authority recommendations on food consumption for at-risk groups.

Returns and Refunds

(a) Standard Return/Refund Policy

We are shipping perishable Products and therefore are not able to accept returns. Unlike items that have a longer shelf life, items that are perishable cannot be restocked or resold.

If you are not completely satisfied with your Our Cow box for good reason, please contact admin@ourcow.com.au within seven (7) days of receipt. We will happily review your order and any reported issues and offer an appropriate resolution which may include replacement of the Product in question, credit towards your next box, or a partial/full refund. Since we are not able to physically access the product, we may ask that you provide photos of the Product label and damage reported. Our Cow reserves the right to make the final decision on issuing of refunds, credits or replacement product, at their sole discretion, based on the information and evidence provided by the customer and within the appropriate deadline. Decisions made by Our Cow are final and at the sole discretion of the company, as per the relevant Australian consumer law for standard returns/refund policy as stated by ACCC.

We guarantee delivery to the address provided when the order is placed/shipped and when retrieved on the guaranteed delivery date.

Due to the perishable nature of our Product, we cannot guarantee the condition of the delivery if the address is incorrectly entered, if a change of address isn’t updated prior to the invoice date, if an address is altered while in transit, or if you are unable to retrieve the order on the guaranteed delivery date and did not notify us prior to the order being invoiced. Our Cow is not liable to replace, refund or compensate the customer in any way if an order is not delivered to the appropriate address within the nominated timeframe, due to error on behalf of the customer. If your order is returned to us because of an incorrect address provided or refusal of delivery when shipped according to our terms and conditions, we must dispose of the contents and you will not be refunded. In the event an order is delivered late due to an incorrect address or if you are unable to retrieve on the delivery date without prior notification and thawing/damage occurs, you will not be refunded.

When placing your order, please enter your shipping address carefully to ensure accuracy and review your receipt/account for any errors. If you enter the shipping address incorrectly when the order is placed, please email admin@ourcow.com.au immediately for correction. Should your shipping address change, please update your address prior to the invoice date either via your account or by writing to admin@ourcow.com.au

 

(b) 100% Satisfaction Guarantee for Exclusive Eaters Club Members

Eligibility: Customers who purchase from Our Cow on subscription frequency (ie. 1, 2, 3 or 4 weekly subscription frequency, not once-off/ad hoc orders), are classified as 'Active' members (their automatic subscription order is active, has not been cancelled and/or paused at the time of request, and has a subscription order renewal in the system with a future date) and are therefore automatically members of Our Cow's "Exclusive Eaters Club" have the additional benefit of being eligible for Our Cow's "100% Satisfaction Guarantee" promise. Only those customers who are active and current members of The Exclusive Eaters Club (order on a subscription frequency) are eligible to receive this guarantee.

Promise: The 100% Satisfaction Guarantee covers all meat products purchased by active subscription customers only. Issues related to delivery or courier services that subsequently affect the consumability of the purchased meat product are not covered under this guarantee.

Within our Satisfaction Promise, we include the following criteria: we consider satisfaction achieved when we deliver what we committed to, how we specified the delivery, and according to the parameters displayed on our website when you make a purchase.

Conversely, we consider it a case of dissatisfaction when we fail to meet our delivery commitments, deviate from the specified method of delivery, or when the delivered product does not match the description on our website or label.

As a customer-focused company, we assure you that your satisfaction is our priority. However, there have been instances where our Satisfaction Policy has been misused for personal gain. To prevent such occurrences and ensure that this policy is applied to customers genuinely in need of a response, we have classified two types of claims:

Illegitimate Satisfaction Claim:

A claim is considered illegitimate when it is based solely on the particular perception of the customer. Each customer has different taste preferences, and some may prefer different flavors to others. Hence, we rely on facts and evidence.

Legitimate Claim:

A claim based on facts. Please ensure to submit photos with your order.

All requests for refunds based on the "100% Satisfaction Guarantee" promise must be received in writing to Our Cow's nominated email address, within 7 days of confirmed receipt of delivery. Our Cow reserves the right to make the final decision on issuing of refunds under this agreement, at their sole discretion, based on the information and evidence provided by the customer and within the appropriate deadline. Issues relating to the consumability of meat based on delivery and/or courier issues, including but not limited to delivery location, time, weather or more, are not covered under this agreement.

 

(c) Return/Refund Policy for Cancelled Orders

You are liable for any orders placed or charges that incur prior to the cancellation request. If the request for cancellation is made after your order has been invoiced, the request will be processed for the next scheduled invoice.

 

Our Liability

Our liability is limited only to that arising from the preparation, refrigeration and delivery of the product in accordance with the above terms. Any loss, damage or injury that occurs because of events beyond our competent preparation, refrigeration and delivery of the product is solely at your risk and we take no responsibility and deny any liability arising out of such event.

Alcohol Delivery

When placing an order on our website, you confirm that all the details that you have provided in completing the order and offer to purchase the liquor are true and correct. It is a condition of purchase that you verify that you are 18 years of age or over. If you do not confirm that you are 18 years or over, your order will not be processed. 

You agree that we may rely on any person who is at the address you gave for delivery, and who takes receipt of your ordered products, as being authorised for that purpose.

We will not deliver your order if we consider any delivery circumstances are unsuitable for any reason, including because any likely recipient of the ordered products appears to our delivery personnel to be under the influence of alcohol or drugs, under the age of 18 years or acting for or on behalf of a person who we consider may be unsuitable to accept delivery for any reason (including because they may be under 18 years).

We may not deliver your order if any of our requests for verification (such as proof of identity or age) are not met.

You must not purchase any products from us for the purposes of resale to any third party. If we have a concern with the quantity of products you have ordered from us or that you may be otherwise purchasing products for resale, we may contact you when you place the order or within a reasonable time after you submit your order to obtain further information. We also reserve the right to cancel your order if we believe in our reasonable opinion that you have purchased products for resale purposes.

At Our Cow, we encourage Contactless Delivery. If the recipient is not home or at the address upon delivery, where appropriate, our courier provider will leave your order at the delivery address unattended and provide proof of delivery.

Orders containing alcohol can be left unattended as it is not same day delivery, but in some cases you may be required to show proof of identity or age upon delivery.

Packages will not be left if the courier driver doesn’t deem it a safe place to leave the package. If this occurs, you may receive notification and re-delivery may have to be arranged.

Under the Liquor Control Reform Act 1998 it is an offence;

To supply alcohol to a person under the age of 18 years ( Penalty exceeds $8,000 )

For a person under the age of 18 years to purchase or receive liquor ( Penalty exceeds $700 ) 

Alcohol Seclusion 

if you wish to be secluded from the purhcase of alcohol, please email help@ourcow.com.au, where you will be placed on an seclusion list

Black Friday Sale Event - Terms and Conditions

Effective Date: 24/11/2023

Sale Period

The Black Friday Sale Event will commence on 24/11/2023 and conclude on 25/11/2023. All discounts and promotions are applicable only during this specified period.

Discounted Produce:

Save up to 40% off on selected cuts of produce. The discount percentage may vary depending on the specific items and will be clearly indicated on the product pages.

Exclusive Eaters Membership:

a. If you are an existing Exclusive Eaters member, you are eligible for additional benefits during the Black Friday Sale Event.

b. Exclusive Eaters members must pay for their next order within the promotional period to avail of the discounts and privileges offered.

Order Payment:

a. Payments must be made through the designated payment methods provided on our platform.

b. Exclusive Eaters members must ensure that the payment for their next order is completed within the Black Friday Sale Event period to enjoy the exclusive discounts.

Product Availability:

a. The Black Friday discounts are applicable only to the selected cuts of produce mentioned in the promotion.

b. Product availability is subject to stock on hand, and we reserve the right to limit the quantity of discounted items per customer.

Cancellations and Refunds:

a. Orders placed during the Black Friday Sale Event are considered final and cannot be canceled or modified after confirmation.

b. Refunds will only be issued in the case of product unavailability or if the product received is damaged or defective.

Promotional Changes:

a. We reserve the right to modify, suspend, or terminate the Black Friday Sale Event at any time without prior notice.

b. Any changes to the terms and conditions of this promotion will be communicated through our official communication channels.

General Terms:

a. These terms and conditions are in addition to our standard terms of service and privacy policy.

b. We reserve the right to refuse service to anyone for any reason at our discretion.

10% OFF new Customer promotion

Promotion is live and available for customers who meet the below criteria from 1 July 2023 to 30 September 2023, inclusive, or until stocks last, as determined by Our Cow at its full discretion.

The offer applies to all new subscription customers of Our Cow who place their first subscription order between the above mentioned dates, or while stocks last, and that order meets the requirements of being classified as an active and successful 'subscription order at or above the required minimum order value as specified below.

An "active" subscription refers to a subscription that is not paused, on hold, pending payment or cancelled, as determined by Our Cow. 

Any customers who skip an order renewal for 8 weeks or more will not be eligible to receive the remainder of the free product on the promotion, or any other free product (must have at least one order renewal every 8 weeks from the date of signup).

To be eligible for this promotion the customer must have placed a minimum order value of $199 (excluding shipping) and signed up to a subscription frequency (of either 1/2/3/4 week frequency) at the same time as placing their order.

New customers who meet the criteria to receive the offer (and existing members who successfully refer a friend) will receive 10% off their first order. 

Our Cow reserves the right to hold, pause or cancel the inclusion of free product in any non-subscription order, or after the campaign period has concluded.

Our Cow reserves the right to pause, hold or terminate the campaign before the intended end date if required to do so, or as a result of supply or operational constraints outside of their control that limit the ability to fulfil the campaign or act in adverse commercial function to the business which was unforeseen at the commencement of the promotion.

The promotion also applies to any existing customers who have cancelled their Exclusive Eaters Club subscription at least 14 days in the past, and chosen to resubscribe to a product to the value of $199 or more and applied a recurring frequency to that order for their following order (2 weeks / 3 weeks / 4 weeks frequency).

Terms & Conditions: FREE Choice of produce for Life! 

Promotion is available for customers who meet the below criteria from 18th Jan 2024 > July 01 2024, inclusive, or until stocks last, as determined by Our Cow. 

Offer cannot be redeemed in conjunction with any other offers.

Offer applies to all new subscription customers of Our Cow who place their first subscription order between the above mentioned dates, and that order meets the requirements of being classified as an active and successful 'subscription order’.

An ""active"" subscription refers to a subscription that is not paused, on hold, pending payment or cancelled, as determined by Our Cow. 

The offer is not available to any existing customers of Our Cow who have cancelled their subscription order in the previous 14 days.

To be eligible for this promotion the customer must have placed a minimum order value of $199 before discount applied, and signed up to a subscription frequency (of either 1/2/3/4 week frequency) at the same time as placing their order.

To continue to receive the promotional items, customers must place subsequent subscription orders to the value of $199 or more, and there must not be more than 8 weeks between subscription order renewals, in order to continue receiving the free product. If more than 8 weeks between order renewals occurs, the free product inclusion will be automatically cancelled for all future orders.

New customers who meet the criteria to receive the offer will have automatically applied:

- 1 x 500g Free-range Bacon

- 1 x 500g Grass-fed Beef Mince

- 1 x packet of chicken thighs, every order

The discount offer will be automatically applied at checkout, as per the above offer cycle. 

Any customers who become eligible for the offer by signing up to a subscription, and then cancels, pauses or has payment pending on their subscription for 6 months or more, will no longer be eligible to receive any further discount or free product as part of this promotion.

The discount offer provided in this promotion is only available to eligible customers if they maintain their subscription, and their subscription orders remain at $199 or above during the promotional term for subsequent orders, after the discount has been applied.

Our Cow reserves the right to hold, pause or cancel the offer at any time if deemed reasonable and fair in any instances where the terms of the offer have not been upheld.

Our Cow reserves the right to swap the free product to a similar product or dollar value to an equal or greater amount, as decided by Our Cow, should significant challenge or similar circumstance necessitate it.

Our Cow reserves the right to pause, hold or terminate the campaign before the intended end date if required to do so, or as a result of supply or operational constraints that limit the ability to fulfil the campaign or act in adverse commercial function to the business which was unforeseen at the commencement of the promotion.

""Free"" product inclusion in this campaign means the customer will not be charged any additional fee, surcharge, or other price that could represent an increase in total cost to the customer as a result of the campaign.

If a customer does not wish to receive the free product provided as part of this promotion, the product provided cannot be swapped for an alternative product

FREE BEEF MINCE FOR LIFE Promotion August 2023

Promotion is available for customers who meet the below criteria from August 01 2023 > December 15 2023, inclusive, or until stocks last, as determined by Our Cow. 

Offer cannot be redeemed in conjunction with any other offers.

Offer applies to all new subscription customers of Our Cow who place their first subscription order between the above mentioned dates, and that order meets the requirements of being classified as an active and successful 'subscription order’.

An ""active"" subscription refers to a subscription that is not paused, on hold, pending payment or cancelled, as determined by Our Cow. 

The offer is not available to any existing customers of Our Cow who have cancelled their subscription order in the previous 14 days.

To be eligible for this promotion the customer must have placed a minimum order value of $199 before discount applied, and signed up to a subscription frequency (of either 1/2/3/4 week frequency) at the same time as placing their order.

To continue to receive the promotional items, customers must place subsequent subscription orders to the value of $199 or more, and there must not be more than 8 weeks between subscription order renewals, in order to continue receiving the free product. If more than 8 weeks between order renewals occurs, the free product inclusion will be automatically cancelled for all future orders.

New customers who meet the criteria to receive the offer will have automatically applied:

- 1 x 500g packed of mince, every order.
- 1 x FREE Gift - as advertised and determined by Our Cow. 

The discount offer will be automatically applied at checkout, as per the above offer cycle. 

Any customers who become eligible for the offer by signing up to a subscription, and then cancels, pauses or has payment pending on their subscription for 6 months or more, will no longer be eligible to receive any further discount or free product as part of this promotion.

The discount offer provided in this promotion is only available to eligible customers if they maintain their subscription, and their subscription orders remain at $199 or above during the promotional term for subsequent orders, after the discount has been applied.

Our Cow reserves the right to hold, pause or cancel the offer at any time if deemed reasonable and fair in any instances where the terms of the offer have not been upheld.

Our Cow reserves the right to swap the free product to a similar product or dollar value to an equal or greater amount, as decided by Our Cow, should significant challenge or similar circumstance necessitate it.

Our Cow reserves the right to pause, hold or terminate the campaign before the intended end date if required to do so, or as a result of supply or operational constraints that limit the ability to fulfil the campaign or act in adverse commercial function to the business which was unforeseen at the commencement of the promotion.

""Free"" product inclusion in this campaign means the customer will not be charged any additional fee, surcharge, or other price that could represent an increase in total cost to the customer as a result of the campaign.

If a customer does not wish to receive the free product provided as part of this promotion, the product provided cannot be swapped for an alternative product. 

 

Free Bacon for Life for Eligible New Subscribers 2023 Promotion:

  • Promotion is available for customers who meet the below criteria from 14 April to 25 May 2023, inclusive, or until stocks last, as determined by Our Cow.
  • Offer cannot be redeemed in conjunction with any other offers.
  • Offer applies to all new subscription customers of Our Cow who place their first subscription order between the above mentioned dates, and that order meets the requirements of being classified as an active and successful 'subscription order’.
  • An "active" subscription refers to a subscription that is not paused, on hold, pending payment or cancelled, as determined by Our Cow. 
  • The offer is not available to any existing customers of Our Cow who have cancelled their subscription order in the previous 14 days.
  • To be eligible for this promotion the customer must have placed a minimum order value of $199 before discount applied, and signed up to a subscription frequency (of either 1/2/3/4 week frequency) at the same time as placing their order.
  • To continue to receive the promotional items, customers must place subsequent subscription orders to the value of $199 or more, and there must not be more than 8 weeks between subscription order renewals, in order to continue receiving the free product. If more than 8 weeks between order renewals occurs, the free product inclusion will be automatically cancelled for all future orders.
  • New customers who meet the criteria to receive the offer will have automatically applied: 1 x 500g of Our Cow’s free range bacon product, per subscription order renewal
  • The discount offer will be automatically applied at checkout, as per the above offer cycle. 
  • Any customers who become eligible for the offer by signing up to a subscription, and then cancels, pauses or has payment pending on their subscription for 6 months or more, will no longer be eligible to receive any further discount or free product as part of this promotion.
  • The discount offer provided in this promotion is only available to eligible customers if they maintain their subscription, and their subscription orders remain at $199 or above during the promotional term for subsequent orders, after the discount has been applied.
  • Our Cow reserves the right to hold, pause or cancel the offer at any time if deemed reasonable and fair in any instances where the terms of the offer have not been upheld.
  • Our Cow reserves the right to swap the free product to a similar product or dollar value to an equal or greater amount, as decided by Our Cow, should significant challenge or similar circumstance necessitate it.
  • Our Cow reserves the right to pause, hold or terminate the campaign before the intended end date if required to do so, or as a result of supply or operational constraints that limit the ability to fulfil the campaign or act in adverse commercial function to the business which was unforeseen at the commencement of the promotion.
  • "Free" product inclusion in this campaign means the customer will not be charged any additional fee, surcharge, or other price that could represent an increase in total cost to the customer as a result of the campaign.
  • If a customer does not wish to receive the free product provided as part of this promotion, the product provided cannot be swapped for an alternative product.

'$150 Off' Subscription Flash Sale:

  • Promotion is available for customers who meet the below criteria from 28 September to 4 October 2022, inclusive, or until determined by Our Cow.
  • Offer cannot be redeemed in conjunction with any other offers.
  • Offer applies to all new subscription customers of Our Cow who place their first subscription order between the above mentioned dates, and that order meets the requirements of being classified as an active and successful 'subscription order’.
  • An "active" subscription refers to a subscription that is not paused, on hold, pending payment or cancelled, as determined by Our Cow.
  • The offer is not available to any existing customers of Our Cow who have cancelled their subscription order in the previous 14 days.
  • Any customers who skip an order renewal for 8 weeks or more will not be eligible to receive the remainder of the free product on the promotion, or any other free product (must have at least one order renewal every 8 weeks from the date of signup).
  • To be eligible for this promotion the customer must have placed a minimum order value of $199 after discount applied, and signed up to a subscription frequency (of either 1/2/3/4 week frequency) at the same time as placing their order.
  • New customers who meet the criteria to receive the offer will have automatically applied:
    • $30 discount off first subscription order (must be over $199 after discount) when they use the code SAVE150 at checkout. Customer MUST apply code at checkout to receive $30 off first order.
    • $50 discount off second subscription order (must be over $199 after discount)
    • $30 discount off third subscription order (must be over $199 after discount)
    • $10 discount off fourth subscription order (must be over $199 after discount)
    • $10 discount off fifth subscription order (must be over $199 after discount)
    • $20 discount off sixth subscription order (must be over $199 after discount)
    • Total discount value: $150 over 6 subscription orders
  • The discount offer will be automatically applied at checkout, as per the above offer cycle. Any customers who don't enter the promo code SAVE150 at checkout when joining on subscription are not eligible to receive the $30 discount off their first order. 
  • No refunds, credits or any other form of discount will be supplied to customers who fail to enter the promo code at checkout. It is the customer's responsibility to apply the promo code to receive the full offer.
  • Any customers who become eligible for the offer by signing up to a subscription, and then cancels their subscription before receiving the total discount over 6 subscription orders, are not eligible to receive any further discount as part of this promotion after they’ve cancelled.
  • The discount offer provided in this promotion is only available to eligible customers if they maintain their subscription and their subscription orders remain at $199 or above during the promotional term, after the discount has been applied.
  • Our Cow reserves the right to pause, hold or terminate the campaign before the intended end date if required to do so, or as a result of supply or operational constraints outside of their control that limit the ability to fulfil the campaign or act in adverse commercial function to the business which was unforeseen at the commencement of the promotion.

Our Cow Competitions & Prize Draws

'Win a $99 Our Cow Gift Card' - Email Subscriber Competition:

  • Competition duration is during December 2022, or until Our Cow deem competition ended.
  • Competition entry is by providing email address and opting in to receive marketing messages from Our Cow, via their website ourcow.com.au, during the promotional period. Entrants cannot already be email subscribers to Our Cow and must provide a genuine and valid email address in order for their entry to be considered valid.
  • Entrants must have a residential delivery address in Australia. All prize winners will be contacted to confirm residential address is within the participating areas and that a delivery can be made to their nominated address; if not located in one of these States the entrant will not be afforded the prize and it will be re-drawn.
  • Each prize is valued at $99 RRP. Each prize winner will receive 1 x $99 gift voucher to Our Cow, equivalent to the current sale price of 1 x $99 4kg+ Christmas Ham, as advertised by Our Cow. Prize winners can choose any combination of available and in-stock products to make up their prize value at the time of redeeming their prize. $99 vouchers will be valid for 30 days from the day of prize draw and are not able to be exchanged for cash or any other redemption mechanism. Our Cow is not responsible for shipping, ensuring delivery area, or any other mechanism associated with the prize winner using their goft voucher.
  • The prize draw will be executed via random electronic prize draw. Prize winners can only win once. Prize winners will be announced via email from Our Cow within 1 week of the prize draw. Prize winners who do not contact/accept their prize within 2 weeks of announcement will forfeit their prize.

 

Win a $199 Our Cow Gift Card - Email Subscriber Competition:

  • Competition duration is from 1 July 2022 until Our Cow deem competition ended.
  • Competition entry is by providing email address and opting in to receive marketing messages from Our Cow, via their website ourcow.com.au, during the promotional period. Entrants cannot already be email subscribers to Our Cow and must provide a genuine and valid email address in order for their entry to be considered valid.
  • Entrants must have a residential delivery address in QLD, SA, VIC, NSW, ACT, TAS, WA or NT. All prize winners will be contacted to confirm residential address is within the participating States; if not located in one of these States the entrant will not be afforded the prize and it will be re-drawn.
  • Each prize is valued at $200 RRP, plus free delivery (valued at $25 RRP). Each prize winner will receive 1 x $199 gift voucher to Our Cow. Prize winners can choose any combination of available and in-stock products to make up their prize value at the time of redeeming their prize. $199 vouchers will be valid for 30 days from the day of prize draw and are not able to be exchanged for cash or any other redemption mechanism.
  • There will be 2 x prize draws per month, starting from 1 July. The prize draw will be executed via random electronic prize draw. Prize winners can only win once. Prize winners will be announced vi

MEAT TRAY RAFFLE 2023

  • Competition duration is from 01 July 2023 until Our Cow deem competition ends.
  • Competition entry is open to existing subscribers to the exclusive eaters club, who re-order a box within the month the competition runs. 
  • Each time an existing subscriber purchases a box, they will receive 1 x entry into the competition. There are no maximum limits to entries if you meet the criteria set above. 
  • Entrants must have a residential delivery address in QLD, SA, VIC, NSW, ACT, TAS, WA or NT. All prize winners will be contacted to confirm residential address is within the participating States; if not located in one of these States the entrant will not be afforded the prize and it will be re-drawn.
  • Each prize is valued at $299 RRP, plus free delivery (valued at $25 RRP). Each prize winner will receive a 1 x $299 gift voucher to Our Cow. Prize winners can choose any combination of available and in-stock products to make up their prize value at the time of redeeming their prize. $299 vouchers will be valid for 30 days from the day of prize draw and are not able to be exchanged for cash or any other redemption mechanism.
  • There will be 1 x prize draws per month, starting from 1 July. The prize draw will be executed via random electronic prize draw. Prize winners can only win once. Prize winners will be announced via email from Our Cow within 1 week of the prize draw. Prize winners who do not contact/accept their prize within 2 weeks of announcement will forfeit their prize.

 

Solidteknics x Our Cow Promotion May 2023 - Terms & Conditions

  • Competition duration is from 17 May 2023 to 14 June 2023, or until Our Cow and/or Solidteknics deem competition ended.
  • Competition entry is by providing all required fields, and opting in to receive marketing messages from Our Cow AND Solidteknics, via the designated landing page during the promotional period. Entrants must provide a genuine and valid email address in order for their entry to be considered valid.
  • Providing email address and name details as part of this competition results in automatic opt-in to receive email marketing communications from both Our Cow and Solidteknics in the future. Entrants can unsubscribe from email marketing communications at any time through either Company's allocated channels.
  • Entrants must have a residential delivery address in QLD, SA, VIC, NSW, ACT, TAS, WA or NT. The prize winner will be contacted to confirm residential address is within the participating States; if not located in one of these States the entrant will not be afforded the prize and it will be re-drawn.
  • The prize winner’s delivery address must be capable of receiving the final prize and neither Our Cow nor Crossray BBQ is responsible for any inability to send to or receive the prize, or attempt resend, if the delivery address is incorrect or inadequate.
  • Each prize is valued at approx. $400 RRP total, incorporating a Solidteknics Workhorse Duo Frypan Set valued at $409 RRP plus a $300 Our Cow Gift Card, plus free delivery of the Solidteknics Workhorse Duo.
  • Solidteknics reserves the right to choose the final product spec to the same or greater value of that designated as part of the promotion, should the promoted product not be available for any reason at time of prize draw or provision.
  • The $300 Our Cow gift card can be used for any combination of available and in-stock products to make up the prize value at the time of redeeming the prize.
  • The $300 gift voucher will be valid for 90 days from the day of prize draw and are not able to be exchanged for cash or any other redemption mechanism. All gift cards are provided electronically and are for exclusive us on ourcow.com.au.
  • Neither the Our Cow Gift Card or the Solidteknics prize pack can be exchanged, refunded or swapped for cash or any other product variation or gift card from either company.
  • The prize draw will be executed via random electronic prize draw on 21 June 2023. The prize winner will be announced via email from Our Cow within 1 week of the prize draw. Prize winners who do not contact/accept their prize within 2 weeks of announcement will forfeit their prize.

 

Crossray BBQ x Our Cow Promotion April 2023 - Terms & Conditions

  • Competition duration is from 18 April 2023 to 9 May 2023, or until Our Cow deem competition ended.
  • Competition entry is by providing all required fields, and opting in to receive marketing messages from Our Cow AND Crossray BBQ, via the designated landing page during the promotional period. Entrants must provide a genuine and valid email address in order for their entry to be considered valid.
  • Providing email address and name details as part of this competition results in automatic opt-in to receive email marketing communications from both Our Cow and Crossray BBQ in the future. Entrants can unsubscribe from email marketing communications at any time through either Company's allocated channels.
  • Entrants must have a residential delivery address in QLD, SA, VIC, NSW, ACT, TAS, WA or NT. The prize winner will be contacted to confirm residential address is within the participating States; if not located in one of these States the entrant will not be afforded the prize and it will be re-drawn.
  • The prize winner’s delivery address must be capable of receiving the final prize and neither Our Cow nor Crossray BBQ is responsible for any inability to send to or receive the prize, or attempt resend, if the delivery address is incorrect or inadequate.
  • Each prize is valued at $2,699 RRP total, incorporating a Four Burner Crossray BBQ valued at $2,199 RRP plus a $500 Our Cow Gift Card, plus free delivery of the Crossray BBQ.
  • Crossray BBQ reserves the right to choose the final product spec to the same or greater value of that designated as part of the promotion, should the promoted product not be available for any reason at time of prize draw or provision.
  • The $500 Our Cow gift card can be used for any combination of available and in-stock products to make up the prize value at the time of redeeming the prize.
  • The $500 gift voucher will be valid for 90 days from the day of prize draw and are not able to be exchanged for cash or any other redemption mechanism. All gift cards are provided electronically and are for exclusive us on ourcow.com.au.
  • Neither the Our Cow Gift Card or the Crossray BBQ can be exchanged, refunded or swapped for cash or any other product variation or gift card from either company.
  • The prize draw will be executed via random electronic prize draw on 9th May 2023. The prize winner will be announced via email from Our Cow within 1 week of the prize draw. Prize winners who do not contact/accept their prize within 2 weeks of announcement will forfeit their prize.

 

Our Cow Gift Vouchers

Our Cow Gift Voucher Terms and Conditions:

  • 1.1 Our Cow Gift Vouchers have no expiry date; once purchased, they can be used at any time in the future by the intended recipient, from the date of issuance.
  • 1.2 One voucher applies per person. Gift cards can be applied to any transaction processed online via ourcow.com.au, excluding purchase of gift cards (see term 1.6 below), with the total purchase amount able to be paid by gift card, subject to the total amount of credit available on the gift card covering the total purchase amount.
  • 1.3 Not to be used with any other offer or discount, unless that discount has been automatically applied at checkout as determined by Our Cow and in line with promotional activity.
  • 1.4 Gift cards can be used across multiple transactions if required. Remaining value is stored for future use.
  • 1.5 Gift cards are non-refundable, non-transferrable, and cannot be exchanged or redeemed for cash in part or full.
  • 1.6 Gift cards can not be used or redeemed to purchase further gift cards;
  • 1.7 May not be sold or transferred in any way other than to the intended recipient as identified at purchase.
  • 1.8 The terms and conditions of this gift card shall be amended at any time at the discretion of Our Cow Pty Ltd and shall be binding on the customer.
  • 1.9 No credit or change will be given on the unused portion of the Voucher.
  • 1.10 No replacement for lost or stolen gift vouchers.
  • 1.11 Gift cards will be emailed to the recipient as identified at purchase, and as per the email address and details provided by the buyer at time of purchase. Our Cow is not liable for the loss or inaccuracy of a gift card should the buyer include incorrect or fraudulent information.
  • 1.12 The minimum amount that can be loaded onto a gift card is $25, and the maximum amount $500. There are no restrictions on low value purchases using a gift card. Customers can also choose a custom amount to load onto a gift card.
  • 1.13 All gift cards are delivered electronically to the recipient outlines at purchase on ourcow.com.au. It is the responsibility of the buyer to ensure all details are entered correctly and the gift voucher is delivered to the intended recipient. Our Cow is not responsible or liable for the loss or unintended use of a gift card where the details provided by the buyer were incorrect, whether by intention or otherwise.
  • 1.14 It is the responsibility of the Gift Card Holder to apply their gift card code details appropriately at checkout to ensure the use of a gift card value as payment for an order.
  • For any questions or issues regarding the purchase or use of a gift card please contact Our Cow.

Terms and Conditions - Primex 2024

Eligibility:

1.1 Participants must be 18 years of age or older as of 26th January 2024.

Entry Period:

2.1 The entry period for the giveaway is limited to 18th April - 13th May 2024

2.2 Entries received after 11:59 PM AEST on 12 May 2024 will not be considered.

How to Enter:

3.1 To enter the giveaway, particpanets, must enter a valid Phone number and email address

3.2 Only one entry per person is allowed.

Prize:

4.1 The winner will receive 5 x $200 Our Cow gift cards, redeemable monthly over 10 months, plust 2 x passes to Primex 2024. 

4.2 The prize is non-transferable and cannot be exchanged for cash or any other form of compensation.

4.3 The winner will be notified via email within 7 days of the drawing date.

Winner Selection:

5.1 The winner will be selected randomly from all eligible entries.

5.2 The drawing will take place on 13th May 2024

Winner Notification:

6.1 The winner will be notified via email within 7 days of the drawing date.

6.2 If the winner cannot be contacted or does not claim the prize within 7 days of first contact, another winner may be selected.

Publicity:

7.1 By entering the giveaway, participants agree to allow the use of their name for promotional purposes without compensation.

General Conditions:

8.1 The promoter reserves the right to cancel or modify the giveaway if fraud or technical failures compromise the integrity of the promotion.

8.2 The promoter is not responsible for any lost, late, misdirected, or incomplete entries.

8.3 Participants agree to comply with all applicable laws and regulations.

By participating in the giveaway, participants agree to abide by these terms and conditions. The promoter reserves the right to amend or update these terms at any time.

Any Questions?

If you still have any questions or want to raise a concern, please contact us.

Contact Us
© Our Cow 2024. All rights reservedLiquor Licence LIQP770017832Terms and ConditionsPrivacy Policy