Deliveries
We deliver to most of Australia. Enter your address below and check if we deliver to you, and when you can expect a delivery next. See our FAQs for more information
*Delivery days are subject to change.
FAQs
Will My Order be Delivered Fresh or Frozen?
All Our Cow products are dispatched frozen. Depending on delivery conditions and external temperatures, some items may begin to soften during transit; however, products should still arrive cold and in safe condition.
Once delivered, the order is at your risk. You must consider risks, including sun exposure, weather, theft, and wildlife. We recommend planning ahead so orders are retrieved and stored promptly.
How long can I leave my box unattended after delivery?
We recommend getting your order in the fridge within 1 hour in the summer months and 2 hours during winter and cooler periods.
Your box will contain an ice gel brick and packed into an insulated box it to to keep it nice and cool.
We will send you a sms as soon as the box has been delivered so we encourage you to get it into the fridge as soon as possible.
I didn’t get my box, what should I do?
We are sorry that you have not yet received your delivery. As always, you will receive an SMS informing you of your delivery including the tracking link for your box. Before getting in touch with our Customer Care team, please check your tracking link for one of the following updates:
- On hold: It is very likely your box is delayed, you'll be updated as soon as it's ready for delivery.
- Delivered: If your tracking shows your box has been delivered and it has not arrived, please contact our Customer Care team.
- Cancelled: We’re really sorry that unfortunately, we were unable to fulfil your order today. You'll be notified when the delivery is rescheduled.
When will my box be delivered?
Your box will be delivered in your selected delivery window. You can select your delivery day when checking out.